Skele Catalog Monitor Support

The fastest way to diagnose a problem is to include the affected product handle, the finding shown by the app, and the approximate time of the scan. Do not send customer personal data or payment information.

Common questions

Why does a product show “Needs review”?

Some valid Headless or Hydrogen setups don't expose the same Online Store URL signals. The app flags those cases for verification instead of falsely calling the product ineligible.

Does a clear scan guarantee AI placement?

No. The app checks observable catalog conditions. Shopify controls catalog eligibility, and each AI channel independently decides what to display and rank.

Does the app edit products?

No. Version 1 is read-only.

How do I contact support?

Email support@skele.digital. Include the affected product handle, the finding shown by the app, and the approximate scan time. Do not send customer personal data or payment information.